You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, our standard return policy will apply. To cancel an order, please contact our customer service team as soon as possible with your order number. We process cancellation requests within 1-2 business days, and your refund will be issued to your original payment method within 5-7 business days after approval.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags intact. You must also provide the original receipt or proof of purchase. Please note that certain items are final sale and cannot be returned, including personalized or custom-made products, intimate apparel, and items marked as "non-returnable" on the product page.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (such as shipping the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
The time it takes for your refund to appear in your account depends on your payment provider's policies. Credit card refunds typically appear within one billing cycle. If you haven't received your refund after 10 business days, please check with your bank or credit card company before contacting us, as some institutions require additional time to process the transaction.
If you haven't received your refund within the expected timeframe, please follow these steps:
We will investigate the matter and work with our payment processor to resolve any issues. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Purebijouj
Address: 369 Ruth Ave, Mountain View, CA
E-Mail: [email protected]
Phone: +1 766 379 7513
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
